Application of section 8 of Quality System standard (BS ISO 9000:2001) on a fast food restaurant

8. Measurement, Analysis & Improvement 8.2 Monitoring and Measurement 8.2.1 guest Satisfaction This important sectionalization of standard requires that government activitys consider how they reminder training relating to guest light of how they meet their requirements. Every organisation can al substances be improved by reflecting the guest require and requirements, therefore, they should collect development on the wants and the needs of customers to engender their opinion, better read their expectations, their thinking, their ideas and valuate their satisfaction with product and services. Managers should involve themselves what customers feel about the product, what bothers them and which features saucy product should flummox. There ar a variety of methods for understanding customer needs: direct contact with the customer, failure-related information showing when customer needs be not being met, or surveys. To give tongue to and hear to the customer is p aramount to understanding their real needs and requirements, therefore, the best-loved methods is direct contact with the customer. The only reliable management to grapple how satisfied customers really are is to ask them. Regarding to our straightaway food, to understand how satisfied a fast-food customer base is, a questionnaire is in all likelihood the cheapest and speediest method. But it is not as simple as it seams. The way in which a questionnaire is administered will have a dandy impact on the cost and quality of information provided. We have to plan carefully the frequency of this survey: as wellhead as often could be as well intrusive for our customers, too fewer could be not enough to collect enough information. wizard month all(prenominal) semester is a good compromise. During this time each table must have a questionnaire, to charmher with a pen, to allure the customer to draw it up. We must ensure that the questions we ask to our customer are the right one s and that they are not... ! If you want to get a full essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay